Quality, safety, refills & how to choose the right service.
Placing orders, drip feed, mass order, cancellations & statuses.
Payment methods, crypto, refunds & VIP access.
Security, API keys, 2FA & VIP status.
Reselling, pricing, domain setup & panel customization.
Our services are artificial engagement services (likes, followers, views, etc.) and are not provided, endorsed, or guaranteed by any social media platform. As these are artificial, non-organic engagements, they may not comply with platform terms of use, and you assume full responsibility when using them. We have no control over how platforms react to artificial engagement and cannot guarantee the safety or performance of any service.
Never. We will never ask for your password. All we need is your public profile link or username. If anyone claiming to be from privatesmm asks for your password, do not share it — it is not us.
No. The services offered on privatesmm are artificial engagement services created for marketing tests and entertainment purposes only. These followers, likes, views, etc. are not real users, and do not represent organic social media growth. By purchasing our services, you acknowledge that they are artificial and may not comply with platform guidelines.
We support a wide range of platforms including Instagram, YouTube, TikTok, Facebook, Twitter/X, Telegram, Spotify, SoundCloud, Twitch, LinkedIn, and many more. Browse our Services page to see all available platforms and service types.
privatesmm does not guarantee any business, commercial, or financial result from the use of our services. Our services are artificial and should not be used to deceive others about your popularity or influence. By purchasing our services, you agree not to use them for misleading third parties (e.g., clients, brands, followers).
While we cannot provide an absolute guarantee that orders will never drop, many of our services come with a "refill" feature. This means that if you experience a drop within the specified refill period, we will replenish your order at no extra cost.
It's important to note that changes in social media algorithms or updates can occasionally lead to drops in previous orders. Therefore, while we strive to provide the best service possible, some factors beyond our control may impact order stability.
Please note that we do not guarantee that followers/likes/views will remain permanently. Even if a refill period is provided, refills are subject to availability from providers. After the refill period, no further refill or compensation is possible.
A refill is a service provided to address potential drops in social media metrics. Social media platforms frequently conduct updates to remove inactive or spam accounts. These updates can occasionally result in a decrease in the numbers associated with your order.
Refills are subject to availability from providers and may not be possible in case of platform updates or technical issues. Once the refill period has expired, no refill or compensation is provided.
For example, if you see "[r30]" in the service description, it means we will offer free refills for the next 30 days after your order was initially created to ensure the stability of your metrics.
Service names are structured as follows: "Service Type [Start Time - Speed/Day - Maximum] [Refill Period]"
For example: "Youtube Views [1h - 1m/d - 5m] [r30]" means:
Emojis in service names are visual indicators:
The start time and speed depend on the specific service you choose. When you select a service from the drop-down menu, a description box appears with all the essential details including estimated start time, minimum/maximum order quantities, and the average daily speed of delivery.
We do not provide individual discounts on our services. The prices listed are the final prices. We strive to maintain transparency and fairness in our pricing for all users. However, resellers using a Child Panel can set their own markup prices.
Services are designated as "Best Sellers" based on their popularity and positive feedback from our clients. This label highlights services that have consistently delivered excellent results, helping you easily identify top-performing options.
No. We strongly advise against using privatesmm services on the same link at the same time as other providers. Doing so may affect delivery and accuracy, and void any guarantees including refills or refunds. Our system relies on the initial start count to calculate delivery — using multiple providers simultaneously disrupts this process.
To mark a service as a favorite:
We recommend starting with our "Best Sellers" — these are the most popular and highest-rated services chosen by our customers. You can also use the color-coded speed and reliability indicators on the Services page to compare performance across services.
Follow these steps:
Yes. Your social media account must be set to public for the entire duration of the order delivery. If your account is private, the order cannot be processed and may fail or be partially completed. Do not switch to private until your order is fully completed.
On each line, use the format: Service ID | Link | Quantity
Find Service IDs on our Services List. Example:
885|abcd|1000 885|asdf|1000 885|qwer|1000
This places 1000 Instagram followers on three different accounts using Service ID 885.
Drip Feed allows you to automatically place the same order multiple times over a specified interval for gradual, natural-looking delivery:
Example: 100 likes, Runs: 10, Interval: 30 = 100 likes every 30 minutes, 1000 total.
Important rules:
No. Drip Feed is only available for individual orders placed through the New Order page. It does not work with Mass Orders or API calls.
The "Partial" status means your order could not be fully completed. You automatically receive a refund for the undelivered portion. You can then use another service to complete the remaining quantity.
Start times vary by service and are listed in the service description. Before contacting support:
If the start time has passed and your order still hasn't begun, open a support ticket with your Order ID.
Refills may not be available when:
Refills typically take 1 to 7 working days. The initial start may take 0 to 48 hours depending on server load. If we are unable to process your refill within 48 hours, a partial or full refund will be issued automatically.
If the link is valid and matches the service type, the order cannot be stopped or canceled. In cases where the link is clearly invalid (e.g., a YouTube link for an Instagram service), there is a small chance we can cancel and refund. Always double-check your order details before submitting.
Orders are typically canceled for:
Canceled orders are automatically refunded to your balance.
The Cancel and Refill buttons send a request — they don't act instantly. There may be cases where it's too late to cancel, or the order doesn't qualify for a refill at the time. Allow some time for the system to process your request. If the issue persists, open a support ticket.
We accept the following payment methods:
Visit the Add Funds page to deposit.
Yes. We use trusted third-party secure payment gateways to process all payments. We never store your card details on our servers. All transactions are encrypted and processed securely.
PayPal is not available as it is considered high-risk in the SMM industry. PayPal has been known to freeze account balances without justification. We strongly advise against using PayPal for SMM panel transactions to protect both businesses and clients.
Credit card payments via Stripe are only available to VIP members with a purchase history of at least $5,000. For other users, you can add funds using Cryptocurrency or Payeer. Contact support if you have questions about VIP eligibility.
Crypto payments require blockchain confirmations which can take 10-30 minutes (sometimes longer during network congestion). If your payment hasn't arrived after 30 minutes:
If the issue persists, open a support ticket with your transaction ID and screenshot.
Yes. Refunds are processed exclusively via Cryptocurrency (Bitcoin). To request a refund, open a support ticket and provide your Bitcoin wallet address. Please note:
Due to legal reasons, certain regions may be restricted from accessing the deposit page. We apologize for any inconvenience. If you believe this is an error, please contact support.
We recommend:
Your API Key is available on your Account page. You can generate a new key at any time. For security, the key is hidden by default — the only way to see it is by generating a new one. Never share your API Key with anyone. See our API documentation for integration details.
VIP status is automatically granted when your total purchase history reaches $5,000. As a VIP client, you unlock:
A Child Panel is your own SMM panel website where you resell privatesmm services under your own brand. Visit the Child Panel page to order one. Once set up, all our services are automatically connected to your panel via API.
You purchase services from privatesmm at our prices and resell them on your panel at a higher price. For example, buy at $1 per 1000 units and sell at $2 — that's $1 profit per 1000 units. You set your own prices and keep the entire markup.
The Child Panel is priced at $25/month. With even a modest number of sales, this cost is easily covered by your profit margin.
You have 7 days before your subscription ends to make the payment. After that, your panel will be frozen — you'll still have admin access, but your clients won't be able to use the website until payment is made.
After ordering your Child Panel, you'll receive Name Servers to point your domain to. The process varies by domain registrar but is typically done in 2-3 clicks in your domain's DNS settings. Propagation takes up to 24-48 hours.
No. Each Child Panel is exclusively associated with privatesmm as the provider and cannot be used to integrate services from other panels.
Yes! We offer a one-click import feature that copies all our services — including descriptions, prices, and settings — directly to your Child Panel.
Yes. You can fully customize the front-end using HTML, CSS, and JavaScript. We also offer a beginner-friendly drag-and-drop editor — open a support ticket to have it activated. Note: the privatesmm design is exclusive and cannot be replicated.
Child Panels support over 100 payment methods, giving your clients a wide range of options. You can also change the panel currency — we support 35+ currencies worldwide.
Yes to both. Open a support ticket with your preferred domain name or currency, and we'll update it for you. We support 35+ currencies including USD, EUR, GBP, INR, BRL, and many more.
Yes. You can set up to 2 admin accounts with customizable access permissions. Open a support ticket to configure specific permissions for each admin account.
Our support team is here to help. Open a ticket and we'll get back to you as soon as possible.
Open Ticket